Refund and Cancellation Policy
Last updated 13 September 2026
AvoraCap is operated by Shaik Sajid, sole proprietor, Hitech City, Hyderabad, Telangana, India. This page explains exactly when a payment is refunded. It applies to every paid plan.
There is nothing to cancel. No AvoraCap plan renews automatically. A plan runs for the period you bought, then stops and you return to the Free plan. We do not keep your card on file and we cannot charge you again unless you start a new payment yourself.
Try it before you pay
The Free plan gives 15 minutes of captions every day, with every template and every export format included, and needs no card. Please use it to confirm the captions and the export work on your video and in your browser before buying a plan. That is the best protection against wanting a refund.
When we refund in full
- You were charged twice for the same plan, or charged more than the listed price.
- Money left your account but the plan did not activate. Send us the payment reference and we will either activate it immediately or refund it, whichever you prefer.
- You bought the wrong plan and have not used it. If you ask within 24 hours of payment and have not spent any transcription minutes or made any export under the new plan, we refund it in full.
- A fault on our side stopped you using what you paid for and we could not fix it in a reasonable time.
When we do not refund
- Once you have used transcription minutes or exported under a paid plan. The service is delivered immediately and that use cannot be returned.
- Because the automatic captions contained mistakes. Speech recognition is imperfect by nature, the editor exists so you can correct it, and the Free plan lets you judge the accuracy on your own video before paying.
- Because your browser or device cannot perform an export. Export depends on video features the browser provides. The app tells you when an option is unavailable, and the Free plan lets you test this first.
- Because you did not use your allowance. Unused minutes do not carry over and are not refunded.
- Where an account was closed for breaking the Terms of Service.
How to ask
Email support@avoracaptions.com from the address on your account, with:
- the payment reference from your bank or the gateway's confirmation;
- the date and amount;
- one line on what went wrong.
How long it takes
| Stage | Time |
|---|---|
| We reply and tell you the decision | Within 2 working days |
| We instruct the gateway to refund an approved request | Within 3 working days of the decision |
| Money appears back on your card or account | Usually 5 to 7 working days after that, set by your bank |
Refunds always return to the original payment method. We cannot pay a refund to a different card, account or wallet.
If you are not satisfied
Write to us again and say so. A person reads every message. If we still disagree, you keep every right available to you under Indian consumer law, and the courts at Hyderabad, Telangana have jurisdiction.
Contact
Shaik Sajid, sole proprietor · Hitech City, Hyderabad, Telangana, India · support@avoracaptions.com