Refund and Cancellation Policy
Last updated 26 October 2026
AvoraCap is operated by Shaik Sajid, sole proprietor, Road No. 1, Banjara Hills, Hyderabad, Telangana 500034, India. This page explains exactly when a payment is refunded. It applies to every paid plan.
There is nothing to cancel. No AvoraCap plan renews automatically. A plan runs for the period you bought, then stops and you return to the Free plan. We do not keep your card on file and we cannot charge you again unless you start a new payment yourself. The one exception is a Kapcut account bought as Monthly (below), which renews until you stop it.
Try it before you pay
Every account gets 5 caption minutes free, for good, with every template and animation and a watermarked 720p MP4 export, and needs no card. Please use them to confirm the captions and the export work on your video and in your browser before buying. The Taster, at ₹13, lets you check a watermark-free 1080p export too. That is the best protection against wanting a refund.
When we refund in full
- You were charged twice for the same plan, or charged more than the listed price.
- Money left your account but the plan did not activate. Send us the payment reference and we will either activate it immediately or refund it, whichever you prefer.
- You bought the wrong plan and have not used it. If you ask within 24 hours of payment and have not spent any transcription minutes or made any export under the new plan, we refund it in full.
- A fault on our side stopped you using what you paid for and we could not fix it in a reasonable time.
When we do not refund
- Once you have used transcription minutes or exported under a paid plan. The service is delivered immediately and that use cannot be returned.
- Because the automatic captions contained mistakes. Speech recognition is imperfect by nature, the editor exists so you can correct it, and the Free plan lets you judge the accuracy on your own video before paying.
- Because your browser or device cannot perform an export. Export depends on video features the browser provides. The app tells you when an option is unavailable, and the Free plan lets you test this first.
- Because you did not use your allowance. Minutes left at the end of a plan's period do not carry over and are not refunded.
- Where an account was closed for breaking the Terms of Service.
How to ask
Email support@avoracaptions.com from the address on your account, with:
- the payment reference from your bank or the gateway's confirmation;
- the date and amount;
- one line on what went wrong.
How long it takes
| Stage | Time |
|---|---|
| We reply and tell you the decision | Within 2 working days |
| We instruct the gateway to refund an approved request | Within 3 working days of the decision |
| Money appears back on your card or account | Usually 5 to 7 working days after that, set by your bank |
Refunds always return to the original payment method. We cannot pay a refund to a different card, account or wallet.
Kapcut accounts
A Kapcut account bought through avoracaptions.com/kapcut is delivered by email on the 1st of the month after payment, by 9 am India time (with instant delivery, within about an hour, for 30 days from delivery). If it has not arrived by the 3rd (or the instant time), or it does not work, write to support@avoracaptions.com with your payment id: within two working days we send a working account or refund the full amount, whichever you prefer. Once a working account has been delivered, that month's payment is not refundable. A lockout caused by not following the sign-in rules on the Kapcut page (signing out, signing in on a third device, or changing the account's password or email) is not refundable either; we can send a replacement account for the rest of its period for ₹99 (request it in the help chat on the Kapcut page). You can change the delivery email until the last day of the month. If you paid ₹29 for instant delivery and the account did not arrive within about an hour (or by 9 am for orders placed between 10 pm and 8 am IST), we refund the ₹29 on request.
Kapcut Monthly. Each automatic ₹399 charge buys the next month's account and follows the same rules as above (for a month delivered on a day other than the 1st, "the 3rd" means two days after that day). You can stop Monthly at any time at avoracaptions.com/kapcut#cancel with your payment id and email, or by cancelling the AutoPay or mandate in your UPI app or bank. Charges stop from the next month. Stopping is not a refund: a month already charged, the first month included, is delivered as normal and is not refunded (unless it does not arrive or does not work, as above).
If you are not satisfied
Write to us again and say so. A person reads every message, and every complaint gets a reference number, an acknowledgement within 48 hours and an answer within 30 days. If we still disagree, you keep every right available to you under the Consumer Protection Act, 2019, including the consumer forums, and the courts at Hyderabad, Telangana have jurisdiction.
Contact
Shaik Sajid, sole proprietor · Road No. 1, Banjara Hills, Hyderabad, Telangana 500034, India · support@avoracaptions.com